Your tracking number arrives by email within 48 hours of your order. Enter your order number and email, or your tracking number, at the top of this page.

In-stock pieces leave our warehouse within 1–2 business days; pre-orders ship by the date shown on the product page and in your confirmation email. Delivery takes 8 to 12 business days once your parcel leaves our warehouse. Track it at the top of this page for the estimated date.

That’s normal. Your tracking number is created right away, but it only starts moving once your parcel leaves our warehouse and reaches our U.S. carrier, in a consolidated shipment. On a pre-order, that’s after the ship-by date. Still nothing 12 days after your ship date? Email us and we’ll check on it.

Enter your order number and email exactly as they appear in your confirmation email. Your order number starts with a “#” (for example: #1234). If you ordered recently, it may not be trackable yet: try again once your shipping email arrives.

Check with your neighbors, your mailbox and your building’s entrance. Most parcels turn up within 24 hours. Still missing after that? Email us and we’ll take it from there.

Once your order has shipped, the address can’t be changed. If you spot a mistake before then, email us right away.