Shipping policy

Last updated: October 22, 2026

Where we ship

We currently ship to the 48 contiguous U.S. states and Washington, D.C., and to Canada's ten provinces.

We cannot guarantee delivery to Alaska, Hawaii, Puerto Rico, other U.S. territories, military addresses (APO/FPO/DPO), or Canada's three territories (Yukon, Northwest Territories and Nunavut), so we do not ship there for now, and checkout will not accept those addresses. We do not yet ship to other countries either. If you are in one of these places and would like to order, email us — we would like to know where our customers are.

Shipping options and cost

Every order ships tracked and protected. Prices are shown in U.S. dollars in the United States and in Canadian dollars in Canada. You choose between two options at checkout:

Standard Shipping — $9.95 USD in the United States, $9.95 CAD in Canada. Tracked and protected delivery. Free on orders of 3 items or more.

Premium Shipping — $14.95 USD in the United States, $14.95 CAD in Canada. Priority handling and full coverage. Your order is picked and dispatched first, ahead of standard orders, and it is fully covered from our door to yours: if it is lost, stolen after delivery, or arrives damaged, we replace or refund it straight away — no carrier investigation, no waiting. Premium Shipping stays at its regular price on orders of 3 items or more.

Free standard shipping is applied automatically at checkout — there is no code to enter. No surprise fees are added at checkout, and no fees are ever collected on delivery.

How long it takes

In-stock pieces leave our warehouse within 1–2 business days. Pre-order pieces are made after you order: the product page shows the date your order ships by, and that date is repeated under the item in your cart and in your confirmation email. Premium orders are dispatched first, in the next outgoing batch.

Delivery takes 8–12 business days once your parcel leaves our warehouse.

Business days are Monday through Friday, excluding public holidays. Peak periods, late November through December in particular, can add a few days.

Duties and import fees

The price you pay at checkout is the price you pay, full stop. Any applicable duties, customs charges, and import fees are covered by us. You will never be asked to pay anything to the carrier on delivery.

Tracking

You receive a confirmation email as soon as you order, and your tracking number by email within 48 hours. The number is created right away; it starts moving once your parcel leaves our warehouse and reaches our carrier, so the first update can take several days. On a pre-order, it comes after the ship-by date. This is normal and does not mean the parcel is lost. No movement 12 days after your ship date? Email us and we will check on it.

If your order is delayed

Delivery times are estimates. Carrier backlogs, customs inspections, and weather are outside our control, and we cannot guarantee a delivery date.

That said, we hold ourselves to the estimate above. If your order is running later than the timeframe on this page, we will email you with the new date and work out the best solution with you.

Lost, stolen, or undelivered parcels

If tracking shows your parcel as delivered but you do not have it, first check with your household and neighbors and look around your building's entrance — most parcels turn up within 24 hours. If it has not appeared after that, email us.

Standard Shipping: we will investigate with the carrier and, where a parcel is genuinely lost or stolen, replace or refund your order.

Premium Shipping: no investigation needed. Email us with your order number and we replace or refund your order straight away.

Address changes and incorrect addresses

Please check your shipping address carefully before you order. If you spot a mistake, email us immediately — we can usually correct it while the order is still processing. Once a parcel has shipped, the address cannot be changed. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment.